top of page

Terms and Conditions

These terms do not supersede any statutory rights under the Sale of Goods Acts but are designed to clarify the principles and procedures by which we operate. These terms and conditions cannot be varied by you or us unless made in writing and signed by both parties.

Horse Sketch by Madeleine Bunbury of The Spotty Horse

About The Spotty Horse

  • Spotty Horse Design Limited t/a The Spotty Horse is a limited company registered in England & Wales. 

  • Company Registration Number: 13908828

  • VAT Registration Number: 424657095

  • Registered Address: Mclarens Penhurst House, 352-6 Battersea Park Road, London, England, SW11 3BY

Item Descriptions

Every care has been taken to ensure that the descriptions and specifications are correct on this website. However, while the colours displayed are a close representation, slight variations in the actual goods may occur. All measurements given are approximate.


Currency & Pricing

All prices shown on this website are quoted in pounds sterling and are inclusive of VAT (credit cards sales will be charged in your local billing currency by your credit card provider). Technical problems may occasionally result in inaccurate prices being shown. In such cases The Spotty Horse Ltd. is not required to honour this price. If you see any price you believe to be incorrect, please contact us so we can verify it for you.


Making a Purchase

We accept credit and debit card payment. No binding contract will exist between us until we have accepted your order. All goods are sold subject to availability. Once we have received your payment and provided the items are in stock we will send out your order. If the items are not in stock we will let you know as soon as possible.


Credit Card Security

Your order is processed by Wix payments. The credit or debit card details processed by this website are not stored by The Spotty Horse Ltd.


Shipping / Carriage

The final price quoted on the payments page is the price of the goods including delivery cost to the stated destination. Delivery charges will be a flat rate, calculated in accordance with the weight of the items ordered for both home and overseas destinations.

See our Orders, Shipping, Returns & Refunds page for delivery rates 

Providing your items are in stock we will normally dispatch your order within 3 working days. In very busy periods within 5 working days. Once dispatched, please allow up to 5 working days for UK orders, 7 days for EU orders, 7 days for US orders and 10 for rest of the world unless otherwise specified. Our Postage and Packaging rates are displayed on our website and are subject to change without notice. However, once we have accepted your order we will not change the price that applies to such order.


Returns Policy

If for any reason you are not happy with your selection, we will gladly issue a refund for the value of the merchandise (original shipping and handling fees are non-refundable).  Please note that you are responsible for the postage cost to return your items, plus, customs and duty fees (if applicable) if you are outside the United Kingdom.

To return or exchange an item please follow the procedure on our Orders, Shipping, Returns & Refunds page.

Please ensure that your item is returned to us within 30 days of receipt, in its original condition & packaging, with all labels intact. Goods must be unworn and unwashed and where relevant, hygiene strips must be in place. After we have received your item in its original condition with the completed Returns Form that arrived with your package, we will process the refund and notify you via e-mail. The refund will be in the same form of payment that you originally used. Please allow up to 14 days for returns to be processed.


Please email hello